Customer service perfected.
Our independently owned and operated NC cleaning agency is big enough to handle cleaning jobs of any scope, yet small enough to put the needs of our clients first and foremost. Unlike big cleaning franchises, being locally owned allows us to operate as we see fit, and always in the best interest of our clients.
Client Retention Rate
#1 in Customer Retention
At ABS, we believe that perfection of customer satisfaction is the most important component of our business. With a client retention rate of 87%, we believe this satisfaction is clear.
Our Philosophy
As a client of ABS, you work directly with one of our Managing Partners - from account setup and service delivery to quality assurance follow-ups. This single-source philosophy keeps our entire team accountable to high performance standards, and cultivates long-lasting relationships with our clients.
Our Approach
- Customized Service Plans
- 24/7 Support
- Outstanding Customer Service
- Quality Assurance
- Licensed, Bonded & Insured
- Training & Security
More than 30 million square feet cleaned nightly...
and we like to do it perfectly
Quality Assurance - Always An Attention to Detail
Our quality assurance process is designed to ensure we deliver exceptional service for every client, ever time. By utilizing monitoring, reporting, logbooks, recorded evaluations, and scheduled walk-throughs, we're able to consistently exceed your expectations.
Task Infrequencies
We’ll sit down with you to identify and detail the tasks and frequency that need to be completed. You’ll receive a scope of work addressing the problems and our plan of action moving forward.
Inspections, Checklists & Reports
From your scope of work, we’ll develop a checklist that we use to inspect your facility after each cleaning to ensure nothing is missed. Through the use of the checklist and log books, we’ll create a report detailing any areas of concern you may have. We’ll highlight those problem areas to prevent them from being missed again.
Service Fulfillment
Your ABS point of contact will listen to your feedback and provide a prompt response, working with your on-site crew supervisor to remedy any situations until you are 100% satisfied.
Ongoing Supervision
We use a three-part quality monitoring approach and weekly quality assurance reviews to keep our team accountable. ABS is committed to complete transparency regarding your service visits.
We're Set Apart
At ABS, we're uniquely situated to meet your needs, satisfaction guaranteed.
- Quality Assurance Program - achieve & maintain high level of service (Client Retention Rate)
- Onsite Supervision
- Service Based Company - we earn your service every day
- Independently Owned and Operated
- Customized Service Plans - we do not use a formula for pricing
- Full Service - High rise window cleaning, floor care, etc...
- Highly Trained and Qualified - only experienced employees in your building
- Proven Track Record
Other Companies
- Lack of Accountability - who is my contact? what if I have a problem or concern? quality control?
- Mom & Pops - What happens if they get sick or their car breaks down on the way to service your account. Liability? Management?
- Lengthly Iron Clad Contracts
- Franchises - Buying a franchise doesn't give you experience. Who is really servicing my account?
- Generic packages may not always fit
- Limited Services can leave you looking for additional contractors
- Contracted employees are unreliable, do you really know who is in your building?
- Out-dated equipment, technology and methods
We love to serve. It's our pleasure.
Our clients are working to create a better world for all people, and we create safe and clean environments for them to focus on their mission. We believe it would be a great honor to add your facility to our list of highly reputable organizations.